Refund & Returns Policy

If you are not entirely happy with your purchase, we’re here to help with a simple, hassle-free return process.

1. 30-Day Return Window

We offer a 30-day free return policy. This means you have 30 days after receiving your item to request a return. If 30 days have gone by since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition that you received it: unused, uninstalled, and free from dirt or damage.
  • It must be in the original packaging, including all accessories, manuals, and protective materials.

Please note: Gift cards and clearance/final sale items are not eligible for returns.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our support team at [email protected] with your order number and the reason for the return.
  2. Receive Return Label: Once your return is accepted, we will send you a free, pre-paid return shipping label along with instructions on how and where to send your package.
  3. Pack & Ship: Carefully pack the item in its original packaging, attach the provided label, and drop it off at the designated carrier location.

Items sent back to us without first requesting a return will not be accepted.

4. Refunds

Once your return is received and inspected at our facility, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the item.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 to 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for a different style or color, the fastest way is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Damaged or Defective Items

We carefully inspect and pack every order, but if your lighting fixture arrives damaged, defective, or if you received the wrong item, please contact us immediately at [email protected] with photos of the item and packaging. We will evaluate the issue and make it right by sending a replacement or issuing a full refund.

7. Contact Information

If you have any questions about our return and refund process, please contact us:

  • Email: [email protected]
  • Mailing Address: Rutimox, 30 N Gould St #42991, Sheridan, WY 82801