FAQs
Here you will find answers to the most common questions about shopping at Rutimox. If you can’t find what you’re looking for, feel free to contact us at [email protected].
Ordering & Payment
Q: What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as secure checkout options like PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order after placing it? We process orders very quickly to ensure fast delivery. If you need to change or cancel your order, please email us immediately at [email protected]. If your order has not yet been processed or shipped out (usually within 24 hours), we will do our best to accommodate your request.
Shipping & Delivery
Q: How much does shipping cost? We offer Free Standard Shipping on all orders of $99.00 or more. For orders under $99.00, a flat shipping rate of $14.99 will apply.
Q: How long will it take to receive my order? Orders are typically processed within 1-2 business days. Once shipped, delivery takes about 4 to 6 business days. You will receive a tracking number as soon as your package leaves our warehouse.
Q: Do you ship internationally? At this time, Rutimox only ships to locations within the United States. We do not offer international shipping.
Q: How can I track my package? Once your order ships, you will receive a Shipping Confirmation email containing your tracking number and a link to track your package via USPS, UPS, or FedEx.
Returns & Exchanges
Q: What is your return policy? We want you to love your new lighting! We offer 30-day free returns. You have 30 days from the date of delivery to request a return for unused and uninstalled items in their original packaging. We will provide a free pre-paid return shipping label.
Q: How do I start a return? Simply email our support team at [email protected] with your order number and the reason for the return. We will guide you through the process and send you your return label.
Q: What should I do if my light arrives damaged or defective? We pack our products with the utmost care, but accidents can happen during transit. If your item arrives damaged, please email us within 48 hours at [email protected] with your order number and photos of the damaged item and packaging. We will arrange a free replacement or a full refund immediately.
Products & Installation
Q: Are light bulbs included with the fixtures? This depends on the specific product. Many of our modern LED fixtures have integrated lighting, which means no separate bulbs are required. For fixtures that require standard bulbs, please check the “Product Specifications” section on the individual product page to see if bulbs are included.
Q: Do I need a professional to install my light fixtures? While many of our table lamps and plug-in wall sconces require no installation, we highly recommend hiring a licensed electrician for any hardwired ceiling pendants, chandeliers, or wall lights to ensure your safety and that the fixture is installed correctly to local codes.