Shipping policy

Thank you for visiting and shopping at Rutimox. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We want to keep our shipping rates as simple and transparent as possible. Shipping charges for your order will be calculated and displayed at checkout based on the following flat-rate tiers:

  • Orders under $99.00: $14.99 Flat Rate Shipping (Estimated delivery: 4-6 business days)
  • Orders $99.00 and over: FREE Standard Shipping (Estimated delivery: 4-6 business days)

Delivery delays can occasionally occur due to weather conditions or carrier issues.

3. Shipping Destinations

At this time, Rutimox ships exclusively to addresses within the United States, including the contiguous US, Alaska, and Hawaii.

Currently, we do not offer international shipping outside of the US.

4. Shipping Carriers

To ensure your lighting decor arrives safely and promptly, we partner with major and reliable mail carriers, including:

  • USPS
  • UPS
  • FedEx

The specific carrier for your order will be automatically selected by our fulfillment system based on the size, weight, and delivery location of your package to ensure the fastest delivery possible.

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will generally become active within 24 hours. You can use this number on the carrier’s website to track your package’s journey to your door.

6. Damages During Transit

We understand that lighting fixtures can be fragile. We pack every order with the utmost care, but occasionally items may be damaged in transit.

If you receive a damaged product, please contact our customer service team immediately at [email protected]. Please save all packaging materials and damaged goods, and include photos of the damage in your email so we can process a replacement or refund for you right away.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Rutimox is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the redelivery shipping costs.

Need Help? If you have any further questions regarding our shipping policy, please don’t hesitate to reach out to us at [email protected].